5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that almost all security guard companies are capable of providing the support that property supervisors want, but too often do not because of a lack of ongoing quality control processes.
Safety guard companies are unlike any seller a home supervisor usually hires. If you employ a painter, then you can see whether they are doing their jobs by taking a look at the walls. But when you employ a security guard business, how often can you determine if the guard company is doing their job including running background checks and drug screenings, providing good training for your own guards, and effectively tracking and supervising your defenses. In most instances they likely are, but it’s crucial to employ a method of verification and quality control to ensure that issues connected with the deficiency of performing these jobs don’t begin to occur.
In this article we will discuss five (5) simple actions to enhancing your security guard service and attaining what you imagine as your ideal gate house security guard.
Display Your Guards Qualifications
In most states, guards have been mandated to have a specified amount of training before they could begin working as security guards. If your condition is one of those states, ensure your security guard company is compliant.
If you are in a country where there are no state requirements for guard certification, then investigate the sort of training that’s being provided by your security company and ask yourself does it seem decent.
It is also your security guard company performing background and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they ought to be providing you with verifications. If not, why?
Another superb method to screen if the guard is a good match for your property is to perform a short”interview” to get a feel for the guard and to describe your expectations. This initial conversation can tell you a good deal about what to expect from this guard and it gives you a chance to request a different guard if you think it is essential.
Assess Guard Training
Although most security guard companies have a very thorough orientation that introduces every guard to the business itself, in many circumstances the shield’s orientation to his assigned property is not quite as complete. We predict the orientation for the assigned property”Site Specific Training”. Find out what your site specific training looks like:
• Does it occur at your property?
• Who does the training?
• How long is each officer educated?
• How long does the security company double lender?
Determine the answer to each of these questions and make certain they fit with what you believe is adequate. You should even think about sitting in on your security guard company’s orientation and your site specific training to acquire an understanding of what goes on preparing a guard to operate at your property.
Review Your Guard’s Supervision
Protect supervision is one of the main factors of good security guard support. When security companies provide poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the chance for the guard to understand and better understand their responsibilities. When the guards are not being supervised, they begin to feel their job is not important and they begin to see themselves as not as a part of the security team. When guards don’t feel like part of your team it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers may not be included. If your contract doesn’t demand on-site supervision, how does your security guard company remotely oversee its defenses? Outside the normal security company field supervisor spot checks, the 2 methods of remote supervision that prove most successful are:
In case your guards must make rounds of your property, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a remote means of tracking the guards while they’re in your property. These monitoring systems allow the security guard business to monitor the time and log the action of the guards while they’re making rounds to various areas in your property. Many Officer Tour Tracking Systems can generate reports that enable the security guard company to quickly acquire an understanding of if the guard is making rounds. The property manager also needs to be given with an abridged version of those reports.
In addition to Officer Tour Tracking systems, we’ve discovered that having a method for guards to check in frequently with the security guard company provides a method of earning certain each guard is safe and alert. By having guards check-in frequently with the security guard business, at least each 30 minutes, guards believe their safety is important and being awake and attentive is an significant part their job.
Expand Your Guards
After hours inspections of your defenses are always good ways of finding out just what is occurring with your security while you are not there. During these inspections, make sure to ask your security guards questions regarding their responsibilities and duties to ensure they know their jobs. In reality, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, when choosing a security consultant be confident the consultant is not really a security guard business. If so, your audit is sure to develop issues with your current security guard business.